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Articles in Installation and Configuration

SmarterTrack > Installation and Configuration
  • Add Custom Browser Data to Who's On
  • Create a Private Community Category
  • Create Default Messages to Customers at the Beginning and End of Live Chats
  • Create Knowledge Base Articles in Multiple Languages
  • Create Translatable Strings
  • How Ticket Response Times are Calculated
  • How To Connect Gmail to SmarterTrack Using An App Password
  • How to Set up SmarterTrack Communicator
  • How to Setup Microsoft 365 (Office) Accounts in SmarterTrack Using OAuth
  • Inserting an Image or Video to KBs and News Items
  • Monitor an Agent's Active Groups and Workload
  • Properly Implementing SSL for SmarterTrack
  • Respond to Tickets From an Email Client
  • Securing SmarterTrack With Let's Encrypt
  • SmarterMail and Virtual Directories or Domains
  • SmarterTrack SMTP Settings and Google 2-factor Authentication
  • SMTP Settings for Microsoft 365 (Office) and Gmail
  • Transfer Tickets Across Multiple Installations
  • Use "Inspect Element" to Determine CSS Modifications
  • User and Agent Portal Alerts

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