To get an idea of what programs are accessing your file, please grab a ProcMon trace and send it over for review.
You can extract this in the Downloads folder and run it from there. The Agent may have provided a path to check; if not, we will want to scan the domains folder and the root install folder in general. Run procmon.exe as an Administrator
Here, you will want to add the filters.
- PATH -> CONTAINS -> C:\SMARTERMAIL -> Include
- PATH -> CONTAINS -> C:\PROGRAM FILES (X86)\SMARTERTOOLS\SMARTERMAIL -> Include
When you click "Ok" the process will start. The first thing to do is to stop the capture and drop filtered events.
- Stop the capture
- Drop Filtered events ( Important: as this will keep the process from consuming all of your resources. )
Here are some alternative filters you can add if requested. ( Only do this if we request it of you please. )
- PROCESS NAME -> IS -> MAILSERVICE.EXE -> Exclude
- PROCESS NAME -> IS -> W3WP.EXE -> Exclude
- PROCESS NAME -> IS -> CLAMD.EXE -> Exclude
- PROCESS NAME -> IS -> EXPLORER.EXE -> Exclude
When done, you can go to File > Save. The default options are good. When done, zip up the results and send them over in the open ticket you have with support.
Article ID: 3752, Created: 9/9/2025 at 5:04 PM, Modified: 9/10/2025 at 12:29 PM