This article applies to versions 1.x - 14.x. View steps for
recent versions.
In order to remove a SmarterTrack installation's license key and revert it back to the Free Edition, the database will need to be edited. Follow these steps to revert a licensed version of SmarterTrack to the Free Edition:
- Open IIS and stop the SmarterTrack app pool. (If you are running an older version and using SmarterTrack's web server, stop the SmarterTrack web server instead.)
- Open SQL Server Management Studio.
- Run the following queries:
NOTE: If you use a different database table prefix in your database, you will need to alter the st_ prefix accordingly.
delete from st_GlobalSettings where SettingName = 'LicenseKey';
delete from st_GlobalSettings where SettingName = 'LastActivationResult';
delete from st_GlobalSettings where SettingName = 'ActivationKey';
- Start the SmarterTrack app pool. (If you are running an older version and using SmarterTrack's web server, start the SmarterTrack web server instead.)
- Note that running these SQL queries will not touch any ticket, customer, or settings data stored within your database; it will only affect the activation information for SmarterTrack.
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Article ID: 3461, Created: 3/6/2019 at 10:24 AM, Modified: 3/6/2019 at 10:27 AM