Having a centralized location to interact with end users and customers is key to any business. With that in mind, each brand's portal includes a customer community area. The Community integrates functionality found in a traditional forum, along with added features, and allows users and agents alike to post comments and suggestions, ask questions or offer other feedback.
By default, when a user reads a Community post, it's marked as read. That is, its bold heading is removed. However, there may be times when a thread was read, but it requires further review or requires the user to respond at a later date. In these cases, the user may want that thread to maintain that bold heading, and it's unread status.
Follow these steps to mark a Community thread as unread:
- Log into your agent or end user account at the brand's Portal.
- Click on the Community button.
- Navigate to an existing thread.
- Under the Actions header on the right-hand side of the thread, click on Mark Unread.
Once you've marked a thread as unread, it returns the bold header so it can be followed up on later.