Define at Which Retry Attempts to Change Priorities

System administrators can prioritize the remote delivery of messages by assigning priorities to certain messages. System administrators can also set attempt thresholds that trigger a change in the message's priority level. This can be useful if a domain is put on deferred status or if there are routing problems to certain domains.

For example, a system administrator may configure priority settings so that SmarterMail only makes five attempts to deliver a message. If the message remains undeliverable after the fifth try, the message is automatically assigned a lower priority. Similarly, a system administrator may choose to offload temporarily undeliverable messages to a gateway server that processes messages with high priority levels instead of keeping these messages in the primary server's spool by automatically assigning messages a priority of 10 after a set number of delivery attempts. This increases the performance of the primary server, as it doesn't have to keep retrying messages that are temporarily undeliverable.

Applies to SmarterMail Enterprise 8.x - 15.x

Follow these steps to set attempt thresholds for a specific domain:

1. Log into SmarterMail as the system administrator.
2. Click the Domains icon.
3. Select the desired domain and click Edit in the content pane toolbar. The domain settings will load in a popup window.
4. Click the Priority tab.
5. In the Priority After Attempt 1 field, choose the appropriate priority level from the list and select the Enabled checkbox. NOTE: Priority After Attempt 1 defines the new priority after reaching the number of retries specified in Attempt 1 Threshold. 
6. In the Attempt 1 Threshold field, type the number of retry attempts the system should make.
7. Repeat steps 5 and 6 for the Priority After Attempt 2 and Attempt 2 Threshold fields. NOTE: Priority After Attempt 2 defines the new priority after reaching the number of retries specified in Attempt 2 Threshold. 
8. Click Save.

For more information, refer to the SmarterMail Online Help.

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