Flag an Email Message for Follow-Up

SmarterMail allows users to mark incoming emails for follow up. This is very useful for users who wish to quickly sort out the messages that require a response or other action from those that may not require such urgency.

Applies to SmarterMail 8.x - 15.x

Follow these steps to flag a message for follow-up:

1. Log in to SmarterMail as a user.
2. Click the Email icon.
3. Click the folder in which the desired email message is stored. The messages in the folder will load in the content pane.
4. Select the desired message and click the Actions menu in the content pane toolbar. Then click Mark and click Follow-up. NOTE: Alternatively, users can locate the desired message in the content pane and click the flag icon on the far right of the message header to mark a message for follow-up.

The flag will turn red, indicating the message is marked for follow-up, and the message will also appear in the follow-up view, providing easy access to all messages that require further action.

Follow these steps to view all messages that are flagged for follow-up:

1. Log in to SmarterMail as a user.
2. Click the Email icon.
3. Expand the By Type folder in the navigation pane.
4. Click Follow-ups. A list of messages flagged for follow-up will load in the content pane.

For more information, please refer to the SmarterMail Online Help.

Learn more about SmarterMail’s enterprise email features and benefits.