Broadcast messages are system-wide announcements that allow the administrator to communicate to all online agents and/or users simultaneously.

Applies to SmarterTrack 10.x-12.x

This functionality has been removed from SmarterTrack.

Applies to SmarterTrack 6.x - 9.x

Follow these steps to create a broadcast message:

1. Log in to the SmarterTrack management interface as an administrator.
2. Click the settings icon.
3. Expand the System Settings and Who's On folders in the navigation pane.
4. Click Broadcast Messages.
5. Click New in the content pane toolbar.
6. Type the name of the broadcast message and choose the message recipients. Then type the text of the broadcast in the Message field.
7. Click Save.

To send a broadcast message, follow these steps:

1. Log in to the SmarterTrack management interface as an administrator.
2. Click the settings icon.
3. Expand the System Settings and Who's On folders in the navigation pane.
4. Click Broadcast Messages.
5. Select the message(s) that you want to send.
6. Click Send in the content pane toolbar.

For more information, please refer to the Broadcast Messages page in the SmarterTrack Online Help.

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