2 or more MAPI Connections for same Account?

Question asked by Tim DeMeza - 10/27/2020 at 6:02 AM

Unanswered

So I have been running MAPI for a while. It seems as though it is finally pretty stable.

Original connection is from my Desktop.

My issue is that I decided to connect my Laptop via MAPI as well. This does not seem to work at all. The folder structure populates, but no email at all. Nothing syncs. I just see the message "This folder was last updated at 8:58am", etc.

I then went to my settings/connectivity tab and I only see 1 entry for Outlook. I would have expected to see 2 entries here.

Is this not feasible? Do I need to use another connectivity method for a different device? It almost seems like SmarterMail does not differentiate the Outlook/Machine/Device that is attempting to connect for MAPI.

Any help is appreciated as this would be preferred for myself and many of my users.

Thanks!

3 Replies

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Stefano Replied

10/27/2020 at 7:17 AM

Hi Tim,

I've installed my MAPI account on my 2 laptops and they are working well.

I've got just one entry under CONNECTIVITY.

You should try with a new profile of Outlook.

Tim DeMeza Replied

10/27/2020 at 8:22 AM

Stefano,

I have created the profile 5 times this morning. Probably need a support ticket.

Thanks for confirming it works.

Employee Replied

10/27/2020 at 8:23 AM

Employee Post

@Tim and @Stefano, EWS and MAPI connections are agnostics--they do not provide any specific client information. This is why there is only ever one EWS or MAPI connection listed. The clients have a known state that they transfer to the server which lets the server know which content to add, update, or remove.

@Tim, I recommend you open a support ticket to troubleshot the connection issue with your other device.

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