Latest update has broken SM

Problem reported by YS Tech - 2/27/2018 at 4:22 AM

Resolved

I've just updated to V16.3.6628 and I now can't manage any of the domains or accounts.

I get a red box bottom right that says "An error has occurred, Please try again later. if the problem continues please check your internet connection or contact your system administrator for assistance"!

I have uninstalled and installed again but its still the same, any idea whats wrong or where to look to solve?

Thanks

5 Replies

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Employee Replied

2/27/2018 at 10:43 AM

Employee Post

Anthony, I'm sorry to hear that you are experiencing problems with the latest minor update. I am creating a ticket with you so we can better serve you and investigate this issue.

Chris Daley Replied

2/28/2018 at 3:12 PM

When you load the manage page is it blank on the right hand side? If so sounds like the issue we had, they have a fixed version v16.3.6633, problem was with the Server Blacklist check for us.

Employee Replied

2/28/2018 at 5:21 PM

Employee Post

Chris, that is the same build that we gave Anthony this morning. He confirmed that it fixed the issue.

Chris Daley Replied

3/1/2018 at 1:55 AM

:) thought i was the only one with the problem.

YS Tech Replied

3/1/2018 at 2:28 AM

The custom build did fix the issue. Thanks

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